What is the operating range of the UrbandryClean online services?

Our operating/service range is of up to 15 miles from the store where you hire the service (Katy, HOUSTON).

I want to make my first order, how do I do it?

To place an order, please register as a user or access your account if you are already registered.
When placing your order, indicate the garments or services, and the quantity. If there are any comments or details you want us to bear in mind, write it down at the end of your order, in the section Order Notes.

How much is the shipping?

Nothing, shipping is free !

I don't find the garment I want to clean, what can I do?

If you do not find the garment you want to clean, we recommend you hire the CONVENIENT PREPAYMENT, we will go to your home and there we will value your needs. See Convenient Prepayment

I've placed my order! When will you come to collect it?

We will pick it up at your house in the schedule that you have indicated to us (Monday to Friday from 7:00 am to 7:00 pm and Saturdays from 8:00 am to 4:00 pm).
During collection, we will confirm that the order is correct, regarding the previous online request and you will receive the “official sales ticket”, at the moment or by E-mail. If there is any variation between the “official sales ticket” and the order you made online, you will have to pay the UrbandryClean transporter, the amount of the difference at that point or at the final delivery of your order.

How long does it take to carry out my order?

We are very fast and efficient. The delivery time of the orders is 48 Hs (except for carpet cleaning services).

How will I know that my clothes are ready?

When your order is ready, we’ll send you a notice by SMS letting you know that we will take your clothes to your home. In addition, we will contact you by telephone to confirm / agree on the delivery time.

Can I have my own UrbandryClean store?

Of course! Click here and visit the section BE A FRANCHISEE for more information.

I have more questions, how can I contact you?

Call us by phone at (281) 665-3166 or send us an E-mail to: online@urbandryclean.com.